Restaurants are places where you will have the customers coming in all the time. It is very important for you to ensure that your restaurant has the best amenities when it comes to food, service and ambience. You should note that the customer always has an observing eye and this is the prime reason why you should keep track of how they feel every time they walk into your restaurant. The sight of your restaurant should always be present and in case the sight of your restaurant is not right you will just invoke a negative attitude and this will not have a good impact upon your business!
In Dallas, popular restaurant owner Robert J Sambol says that it is very important for you to keep records of how your customer feels. The staff of your restaurant should be proactive and fast. He did not start in the restaurant business easily. He struggled to gain the position that he stands in today. He says that in the restaurant industry, you have to take care of minute details. He worked his way up to success and in his later years before he himself became a restaurant owner, he used to manage the front-end operations of the restaurants that he used to look after. He emphasizes that most of his clients were happy with his services and he picked up the basic skills that was required to keep his loyal customers happy.
He says that the customer has an eye for detail and if he can see, he too can hear. That means, your staff should not only be polite with the customers but they should also be polite with themselves. No one would like to hear shouting in the kitchen or the chef arguing with the waiter. This will create a genuinely negative impression on the mind of the customer and in case the customer is very fussy, he might never come back. For this small gesture, you lose a valuable customer. The restaurant business is just like any other business and you have to ensure that you have these minute details in place if you wish to make it big. Small steps can actually lead to big impressions!
Another important aspect of your customer is feedback. Customers are the success of your business. You will never know if your staff is treating them right if your customers do not tell you. If you are looking for repeat business, it is very important for you to focus on what they need and how they actually help you in the establishment of your business. At the same time, they are also key to your reputation. Some of the important areas that you need to take care of are the restrooms, the bathrooms and urinals, the trash disposal system and of course the behavior of your staff. With the aid of these small things Robert J Sambol says you effectively are able to set the right positive impression in the minds of your customers without hassles at all.
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